General FAQ’s

General FAQ’s

 
General FAQ’s
My local store is closed - where are my items?
 
Yours items have been moved to our Pawnbroking Centre for the duration of your agreement.
Why have I not had notification of the change?
 
A letter has been generated and posted to the registered address of each affected customer. We are sorry if you have experienced a delay in receiving your letter regarding your pawnbroking item.
 If you have changed your address since pledging your items please contact our offices on 0800 144 8485 (Monday to Friday 9am to 4pm) or you can email us on info@albemarlebond.com.
Why didn't you advise me of the store closure before it happened?
 
Unfortunately, we were unable to contact all customers prior to the closure date. We apologise for any inconvenience this has caused.
My pledge has expired or is due to expiry, what will happen to them?
 
No action will be taken with your item(s) until we speak to you.
What Repayment options do I have?
 
You can redeem or make a part payment towards your pledge at any time during the length of your Pawnbroking Agreement. Please call us on 0800 144 8485 to discuss your repayment options. The line is open Monday to Friday 9am to 4pm or email us on info@albemarlebond.com.
You can make a payment to us by:
  • Debit Card over the phone
  • Bank Transfer
  • By visiting a Natwest bank and making a cash payment
Agreed payments by bank transfer should be deposited to the following bank account:
  • Account Name: Natwest
  • Sort Code: 60-00-01
  • Account Number: 45723877
Please use a payment reference which consists of your Agreement Number and your Surname (e.g. LT-EDM000123 Smith) to enable us to identify your payment. Please send us a confirmation email once you completed your payment to info@albemarlebond.com.
We estimate that the average timeframe from payment to receipt of your item to be 8 to 10 working days.

 
 
 
Authorised and Regulated
 

Authorised and regulated by the Financial Conduct Authority for consumer credit business.
Firm reference number 685989


 

Norton Secured
 
By continuing to use this site, you agree to the use of cookies. To find out more about cookies please read our cookie policy or click here to close this message