Customer Notice

We would like to inform you that Albemarle & Bond/ Herbert Brown has closed its stores.  We have transferred all existing accounts to our Pawnbroking Centre.
Your pledged item(s) will be held securely in our Pawnbroking Centre for the duration of the loan.  If your items are expired or due to expire, please note we will not take any action with your items until we speak to you. If, following our having spoken to you, you do not redeem your loan on the agreed date your pledged item(s) may be sold in accordance with your Pawnbroking agreement. If your item is sold for a surplus, we will write to inform you how you can receive these funds.
If you would like to redeem your pledged item(s), please contact our customer service team on 0800 144 8485 to arrange repayment. Our Customer Service line will operate Monday to Friday between 9am and 7pm. Alternately you can email us on
The redemption figure in respect of your loan will be reduced by £1.90, to reflect the cost to you of posting your agreement to us. Once you have repaid your loan redemption figure (as adjusted in accordance with the previous sentence), you will need to return a copy (or the original)  of your Pawnbroking Agreement to us via Royal Mail signed for 1st class post. Once your loan has been repaid as set out above and we have received your Pawnbroking Agreement we will arrange for your pledged items to be returned to you. This may take up to 10 days but we will attempt to return items as soon as possible.
You can make payments to us in respect of the agreement by:
•              Debit Card over the phone; or
•              Bank Transfer – please contact us to discuss the details on how to complete this payment; or
•              By visiting a Natwest bank and making a cash payment - please contact us to discuss the details on how to make such payment.
Agreed payments by bank transfer or at a Natwest bank branch should be deposited to the following bank account:
• Natwest
•Sort Code: 60-00-01
•Account Number: 45723877
Please use a payment reference which consists of your Agreement Number and your Surname (e.g. LT-EDM000123 Smith) to enable us to identify your payment. Please send us a confirmation email once you completed your payment to
We apologise for any inconvenience that may be caused by the store closure, if you have any queries, please contact our customer service team on 0800 144 8485, Monday to Friday 9am to 5pm.
Your rights and obligations as provided by the Agreement and by the Consumer Credit Act 1974 remain unaffected by these circumstances.

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Authorised and Regulated

Authorised and regulated by the Financial Conduct Authority for consumer credit business.
Firm reference number 685989


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